Support and Seller Policy

Online Shopping Platform
You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
 Kingshopz accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the product ordered by you are to be made should be correct and proper in all respects.
After the receipt of payment the Buyer/ cash on delivery as the case may be, Kingshopz shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer. Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.
Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Product Pricing
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. Kingshopz reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice.
 All prices on this website are given in Indian Rupees. For international cards used on the site, the bank's applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
 All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. Some products which are listed on the web stores such as fresh fruits and vegetables are products where prices change on a daily basis. You will be billed the prices prevalent during the invoicing of the products. However, for the products such as fresh fruits and vegetables, differential amount due to differential weight shall be adjusted in the customer invoice copy on delivery. Our products are liable for taxes, as applicable in India.

Out of Stock situations
Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case this in not available for any reason, we will contact you within 2 business days and give you the option to exchange or cancel the order based on your convenience.

Payment Options
The following modes of payments are available:
a) Credit Cards - Master Card, Visa, Diners
b) Debit Cards - Master Card, Visa, Maestro and Rupay
c) Netbanking/Direct Debit payments from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases
d) Cash On Delivery. As per the government ruling we shall not be accepting any 500 and 1000 rupees notes for CoD orders till further notice.
e) Card on Delivery As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format. To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites. After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section, you will be asked for address and other contact information as well as payment related information Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

Shipment of Products
We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected/redelivered to any other address in any circumstance.

The selected product will be delivered only in the city it is mentioned as “available” on this Site.
Kingshopz shall not be held responsible for damage of products after delivery.
Kingshopz will contact the customer the first time & confirm the date, time & address of delivery. If the delivery fails due to the following reasons, Kingshopz will contact the customer 2nd time to deliver goods & levy delivery charges for the second attempt. In case the customer refuses to pay the second-time delivery charges, Kindshopz will refund the entire order money to the Customer.
Kingshopz will consider the order delivery “failed” in the following cases
Delivery not done due to wrong address.
Recipient is not available.
Premises locked.
In case of floods/ Heavy Rains/ National Bandh, we reserve the right to reschedule the delivery for another date.
In case the product is not delivered due to any of the above reasons, we will inform you about the same.
All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs to be highlighted and signed on the delivery challan copy and returned to the delivery person.

Delivery Charges
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

Disclaimer
"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time". Thank you for visiting https://www.kingshopz.com